Frequently Asked Questions

Answers to your most frequently asked questions.

Ordering & Shipping

How can I pay for my order?

For all online orders, we accept American Express, MasterCard, Visa and Discover. To place an order by phone, you can call our Toll Free # 1-888-477-5487. If you would like to pay by check or money order, you can mail your order to Unique Pretzel Bakery Inc, 215 E Bellevue Ave, Reading, PA, 19605.

Do you add any extra handling charges?

No extra charges. All online prices include shipping and handling to any street address in the continental United States.

Can you ship orders outside of the United States?

Yes, shipping to addresses outside the continental U.S. (for example, Puerto Rico) is accommodated via U.S. Postal Service. Additional postage is required, and all orders need to be placed by calling our Toll Free # 1-888-477-5487. Phone hours are Monday thru Friday, 8:30 A.M.-5:00 P.M. EST.

Can I order chocolate all year long?

Yes, but to ensure you receive your chocolate in the best condition, we only recommend shipping it from October through April, weather permitting. Temperature plays a critical role in the product quality upon delivery. We do not recommend shipping chocolate in warmer climates because Unique Pretzel Bakery will not be held responsible for melted chocolate.

Can I ship to Military Service locations?

Yes, we strongly support our troops and will deliver to APO/FPO and all military base locations via U.S. Postal Priority Mail. There is an additional charge for postage and all military orders must be placed by calling our Toll Free # 1-888-477-5487. Phone hours are Monday thru Friday, 8:30 A.M. – 5:00 P.M. EST.

Will I receive an online order confirmation?

You will receive an order confirmation with your order #, order total and order details after placing your online order. Please review this information as soon as possible to ensure all addresses and items are correct. If you need to make any changes to your order, contact Customer Service as soon as possible between 8:30 A.M. and 5:00 P.M. EST at 1-888-477-5487.

Can I change something on my order after it has been placed?

Yes, as long as your order has not been filled, packed, and/or shipped. Please contact customer service to revise your order as soon as possible between 8:30 A.M. and 5:00 P.M. EST. at 1-888-477-5487.

When will my order arrive?

We process and ship your order as soon as possible. Once your order ships, you will receive and e-mail containing your tracking information and a link. By clicking on the link, you will be able to track your order.

Can I track my package?

Yes, once your order is shipped you will receive tracking information accordingly. You may view your orders tracking information by clicking on the link included.

Product Questions

What is a pretzel “Split”?

A “Split” is a one of a kind pretzel experience. Our unique and all natural slow-baking process makes our pretzels free of Cholesterol and Trans Fats while magically infusing them with an outstandingly crunchy & flavorful texture made up of split-open grooves and hollow pockets that set them apart from any other pretzel snack.

What are pretzel Shells?

Shells are the amazingly lite and addictive variation of the Unique Pretzel. Take the mouthwatering flavor and texture of a “Split” pretzel down to a single bite size and then fill it with the air of satisfaction. What you get is a delightful pretzel pillow that packs a powerful crunch leaving your mouth in a state of ravenous bliss.

What makes our Sprouted products different?

Our Sprouted products are made with an organic whole wheat flour that digests like a vegetable. The wheat is “Sprouted” or germinated, which causes it to be converted into a living food with more vital nutrients that are easily absorbed in the body. Our organic whole grain flour tastes wonderful as it has not been bleached, refined or overly processed. We also use organic extra virgin olive oil.

Are your products Kosher?

Yes, all our pretzel “Splits” and Shells are Kosher excluding the chocolate products and the mustard dips that are made in a different facility.

Will freshness be guaranteed?

Absolutely! We make the products here at our facility and pack them just prior to shipment to ensure freshness. If there is a problem, please contact Customer Service for replacement between 8:30AM and 5:00 PM EST at 1-888-477-5487 or via email at orders@uniquepretzels.com.

How can I get a free catalog?

Contact our Customer Service at 1-888-477-5487 or orders@uniquepretzels.com to let us know you would like to receive a catalog and we will mail one to you.

Can I freeze the pretzels?

Yes, you can. Customers maintain that they keep their freshness.

Do you send samples?

Although we cannot ship samples to you, our company-owned Unique Pretzel Store in Reading, PA and some Grocery Store locations frequently offer samples of our products. Check out our Visit Us page for more information about our store.

Why do your unsalted pretzels have sodium content listed on the ‘Nutrition Facts’ panel?

That sure seems ironic, doesn’t it? Well, the reason Unsalted pretzels have sodium content (not an ingredient) is because the pretzels are run through a sodium hydroxide and water solution to give them their brown coloring.

Who can I speak with about an issue with product I purchased?

We do our best to minimize product breakage in transit; however, pretzels can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact our Customer Service directly at 1-888-477-5487 and we will do our best to resolve the issue.

For damaged products that are not purchased directly from Unique Pretzel Bakery (e.g. grocery store, vendor, etc), please contact the store where original purchase was made. In most instances, you may be asked to provide your original sales receipt.

For additional details, please visit our Refund Substitution Policy

Do you use GMO or Bioengineered ingredients in your products?

Our focus on maintaining the highest standards of quality has allowed us to be successful for nearly a century. We have continued our process of quality slow-baking and use of only simple ingredients. We’re extremely proud that our entire product line is Cholesterol FREE and Lactose FREE. All of our pretzels are non-GMO Certified!

Do you have any Organic or Vegan products?

Our Sprouted pretzel product line is Organic certified, non-GMO certified, Vegan, Sugar FREE and is a good source of fiber too.

Is it bad if I eat pretzels past their expiration date?

All our products have a “Best If Used By” date on the bag. Which means that’s the date we recommend eating them by, to enjoy their full freshness. If you happened to eat pretzels that are past that date, other than them possibly being stale, they won’t harm you.

 

Allergy Information

Do any of your products contain dairy products?

ALL of our dark & milk chocolate and vanilla products may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our chocolate products. Additionally, some of the Flavor Shocked Shells are made with milk.

Do your products contain nuts?

ALL of our “Crunchies” products contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our “Crunchies” products. Additionally, ALL Shocked Shells and Chocolate products are made in a facility that also processes peanuts, tree nuts, and soy.

Do your pretzels contain gluten or other allergens?

It is super-tough to make good tasting pretzels without wheat, so yes ALL of our products contain gluten. Any person with a gluten allergy should NOT consume ANY of our products. Additionally, our Multi-grain “Splits” are made with sesame seeds.

Are your products made in a facility with other allergens?

All Flavor Shocked Shells are labeled as made in a facility that also processes Peanuts, Tree Nuts, and Soy. All Shocked Shell and Chocolate items come to us pre-packaged to avoid any cross-contamination with other products.

 

General Questions

Where can I buy your products?

To get a variety of Unique products in person you can visit: Our company-owned Unique Pretzel Store in Reading, PA or the Snack-Food, or Natural-Food aisle of most major Grocery Store chains including: Giant, Giant Eagle, Weis, Redner’s, Kroger, Acme, Whole Foods, Harris Tetter, Publix, Jewel-Osco, Tops Markets, Total Wine, King Kullen, Shop-Rite, Kowalski, Mom’s Organic Market, Foodtown, Fresh Market, and Cost Plus World Market. All of our products are available online and at Amazon.com.

How “big” is your company?

We’re a family- owned business with a lean crew of team members, but we are growing. Although our business started in eastern Pennsylvania, our distribution is rapidly expanding throughout the country.

How can I apply for a job with the team at Unique?

For the opportunity to become a true rock-star in the snack world check out our listing of all current job openings at Unique Pretzels Inc. by visiting our Careers page.

Where are you located?

Our Corporate Headquarters, Production facility and Retail Store are all located in the heart of Pennsylvania Dutch country in Berks County, PA (“Pretzel City”) at: 215 East Bellevue Ave, Reading, PA 19605

How do I request a donation from Unique Pretzel Bakery?

Supporting our Community is very important to us. In order for us to manage the large volume of requests that Unique Pretzel Bakery, Inc. receives for donations and promotions, we ask that you go to our Donations page, read over our requirements and complete the Request Form.

Do you give plant tours?

As much as we’d like to show you around our production facility, we are unable to provide tours to the general public.

Do you have recipes using Unique Pretzel Bakery products?

Yes, please visit our Unique News page on our website to find delicious recipes using our “Splits” and Shells.

Do you have coupons for your products?

Unique Pretzel Bakery does not currently offer coupons upon request. Our discounts are tied to sales, in-store promotions, or promotions on our social media pages.

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