Frequently Asked Questions
Answers to your most frequently asked questions.
Ordering & Shipping
For all online orders, we accept American Express, MasterCard, Visa and Discover. To place an order by phone, you can call our Toll Free # 1-888-477-5487. If you would like to pay by check or money order, you can mail your order to Unique Pretzel Bakery Inc, 215 E Bellevue Ave, Reading, PA, 19605.
No extra charges. All online prices include shipping and handling to any street address in the continental United States.
Yes, shipping to addresses outside the continental U.S. (for example, Puerto Rico) is accommodated via U.S. Postal Service. Additional postage is required, and all orders need to be placed by calling our Toll Free # 1-888-477-5487. Phone hours are Monday thru Friday, 8:30 A.M.-5:00 P.M. EST.
Yes, but to ensure you receive your chocolate in the best condition, we only recommend shipping it from October through April, weather permitting. Temperature plays a critical role in the product quality upon delivery. We do not recommend shipping chocolate in warmer climates because Unique Pretzel Bakery will not be held responsible for melted chocolate.
Yes, we strongly support our troops and will deliver to APO/FPO and all military base locations via U.S. Postal Priority Mail. There is an additional charge for postage and all military orders must be placed by calling our Toll Free # 1-888-477-5487. Phone hours are Monday thru Friday, 8:30 A.M. – 5:00 P.M. EST.
You will receive an order confirmation with your order #, order total and order details after placing your online order. Please review this information as soon as possible to ensure all addresses and items are correct. If you need to make any changes to your order, contact Customer Service as soon as possible between 8:30 A.M. and 5:00 P.M. EST at 1-888-477-5487.
Yes, as long as your order has not been filled, packed, and/or shipped. Please contact customer service to revise your order as soon as possible between 8:30 A.M. and 5:00 P.M. EST. at 1-888-477-5487.
We process and ship your order as soon as possible. Once your order ships, you will receive and e-mail containing your tracking information and a link. By clicking on the link, you will be able to track your order.
Yes, once your order is shipped you will receive tracking information accordingly. You may view your orders tracking information by clicking on the link included.
A “Split” is a one of a kind pretzel experience. Our unique and all natural slow-baking process makes our pretzels free of Cholesterol and Trans Fats while magically infusing them with an outstandingly crunchy & flavorful texture made up of split-open grooves and hollow pockets that set them apart from any other pretzel snack.
Shells are the amazingly lite and addictive variation of the Unique Pretzel. Take the mouthwatering flavor and texture of a “Split” pretzel down to a single bite size and then fill it with the air of satisfaction. What you get is a delightful pretzel pillow that packs a powerful crunch leaving your mouth in a state of ravenous bliss.
Our Sprouted products are made with an organic whole wheat flour that digests like a vegetable. The wheat is “Sprouted” or germinated, which causes it to be converted into a living food with more vital nutrients that are easily absorbed in the body. Our organic whole grain flour tastes wonderful as it has not been bleached, refined or overly processed. We also use organic extra virgin olive oil.
Yes, all our pretzel “Splits” and Shells are Kosher excluding the chocolate products and the mustard dips that are made in a different facility.
Absolutely! We make the products here at our facility and pack them just prior to shipment to ensure freshness. If there is a problem, please contact Customer Service for replacement between 8:30AM and 5:00 PM EST at 1-888-477-5487 or via email at firstname.lastname@example.org.
Contact our Customer Service at 1-888-477-5487 or email@example.com to let us know you would like to receive a catalog and we will mail one to you.
Yes, you can. Customers maintain that they keep their freshness.
Although we cannot ship samples to you, our company-owned Unique Pretzel Store in Reading, PA and some Grocery Store locations frequently offer samples of our products. Check out our Visit Us page for more information about our store.
That sure seems ironic, doesn’t it? Well, the reason Unsalted pretzels have sodium content (not an ingredient) is because the pretzels are run through a sodium hydroxide and water solution to give them their brown coloring.
We do our best to minimize product breakage in transit; however, pretzels can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact our Customer Service directly at 1-888-477-5487 and we will do our best to resolve the issue.
For damaged products that are not purchased directly from Unique Pretzel Bakery (e.g. grocery store, vendor, etc), please contact the store where original purchase was made. In most instances, you may be asked to provide your original sales receipt.
For additional details, please visit our Refund Substitution Policy
Our focus on maintaining the highest standards of quality has allowed us to be successful for nearly a century. We have continued our process of quality slow-baking and use of only simple ingredients. We’re extremely proud that our entire product line is Cholesterol FREE and Lactose FREE. All of our pretzels are non-GMO Certified!
Our Sprouted pretzel product line is Organic certified, non-GMO certified, Vegan, Sugar FREE and is a good source of fiber too.
All our products have a “Best If Used By” date on the bag. Which means that’s the date we recommend eating them by, to enjoy their full freshness. If you happened to eat pretzels that are past that date, other than them possibly being stale, they won’t harm you.
ALL of our dark & milk chocolate and vanilla products may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our chocolate products. Additionally, some of the Flavor Shocked Shells are made with milk.
ALL of our “Crunchies” products contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our “Crunchies” products. Additionally, ALL Shocked Shells and Chocolate products are made in a facility that also processes peanuts, tree nuts, and soy.
It is super-tough to make good tasting pretzels without wheat, so yes ALL of our products contain gluten. Any person with a gluten allergy should NOT consume ANY of our products. Additionally, our Multi-grain “Splits” are made with sesame seeds.
All Flavor Shocked Shells are labeled as made in a facility that also processes Peanuts, Tree Nuts, and Soy. All Shocked Shell and Chocolate items come to us pre-packaged to avoid any cross-contamination with other products.
To get a variety of Unique products in person you can visit: Our company-owned Unique Pretzel Store in Reading, PA or the Snack-Food, or Natural-Food aisle of most major Grocery Store chains including: Giant, Giant Eagle, Weis, Redner’s, Kroger, Acme, Whole Foods, Harris Tetter, Publix, Jewel-Osco, Tops Markets, Total Wine, King Kullen, Shop-Rite, Kowalski, Mom’s Organic Market, Foodtown, Fresh Market, and Cost Plus World Market. All of our products are available online and at Amazon.com.
We’re a family- owned business with a lean crew of team members, but we are growing. Although our business started in eastern Pennsylvania, our distribution is rapidly expanding throughout the country.
For the opportunity to become a true rock-star in the snack world check out our listing of all current job openings at Unique Pretzels Inc. by visiting our Careers page.
Our Corporate Headquarters, Production facility and Retail Store are all located in the heart of Pennsylvania Dutch country in Berks County, PA (“Pretzel City”) at: 215 East Bellevue Ave, Reading, PA 19605
Supporting our Community is very important to us. In order for us to manage the large volume of requests that Unique Pretzel Bakery, Inc. receives for donations and promotions, we ask that you go to our Donations page, read over our requirements and complete the Request Form.
As much as we’d like to show you around our production facility, we are unable to provide tours to the general public.
Yes, please visit our Unique News page on our website to find delicious recipes using our “Splits” and Shells.
Unique Pretzel Bakery does not currently offer coupons upon request. Our discounts are tied to sales, in-store promotions, or promotions on our social media pages.